About Us
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About us
Nikan salamat‘s outlook of horizon
"Nikan Salamat"
Nikan Salamat is one of the prominent brands providing health services in Kishor and one of the most reliable centers in the region and capable of being competitive in attracting foreign clients.
Nikan Salamat mission statement
"نیکان سلامت" با اتکا به فرهنگ و ارزشهای غنی ایرانی – اسلامی و نیز سرمایه انسانی متعهد، متخصص و خالق، با در نظر گرفتن نیازهای حال و آتی ذینفعان ضمن تاکید بر مسوولیتهای اجتماعی خود برای کلیه ذینفعان به ویژه مراجعین، خلق ارزش
مینماید.
"نیکان سلامت" میکوشد بر پایه مدل فرانچایز (نشان سپاری)، به مشتریان خود اعم از عموم افراد، سازمانها و شرکتها و با اتکا به توانمندی، دانش و پشتکار کارکنان شایسته خود، خدماتی ارزنده، نوآورانه، دارای بهترین کیفیت و با بهره گیری از
فناوری های نوین در تمام حوزه های سلامت جسمی و روانی ارایه دهد.
خطوط اصلی کسب و کار "نیکان سلامت" با تمرکز بر دو سرفصل "ارایه خدمات حوزه سلامت بصورت VIP و همچنین توسعه خدمات گردشگری سلامت " تعریف می شود.
ارایه رضایتمندی مراجعین و کارکنان، مهمترین ارزش زیربنایی است که "نیکان سلامت" بر آن تکیه کرده است
Statement of values nikan health
"We follow the rules and ethical standards.
• We follow a clean organizational culture.
• We care about the dignity of clients, business partners, employees and shareholders.
• We are an organizational citizen who has a responsibility towards our community.
• We consider meritocracy, organizational excellence and hard work as the core of our activities."
35+
years of experience
استراتژی های اصلی
• Improving the level of physical and mental health indicators with the approach of priority of prevention over treatment
• Satisfactory supply of all the main needs of the society in the field of health services
• Creating added value for shareholders by providing quality services and creating an international brand
The main goals
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Increase the company's dividend with minimum annual growth
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Evolution of customer satisfaction rate with minimum annual growth
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The expansion of the network of service providers is good with annual minimum growth
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The development of the club of good customers with annual minimum growth
Solutions for improving quality services
Clean and ethical organizational culture
• Create a transparent, supportive and reliable work environment
• Creation of a system of courtesy in the selection of business partners and the use of committed, ethical, professional and concerned business partners.
• Establishment of a quality management system (ISO 9001:2015)
• Establishing the perfect standard of quality in health care centers (IWA ISO 1:2005)
• Establishing a perfect standard quality management system for customer satisfaction and handling their complaints (ISO 10002:2018)
Strategies to monitor and prevent violations
"Establishing a system for evaluating the performance of business partners and periodically assessing their activities and making relevant decisions
•Transfer transparently and without tolerance, the reported cases will be used to reprimand and reprimand the individual
• Institutionalizing a culture of self-control through continuous and systematic training and discussions
• The possibility of maintaining direct communication with the company through direct contact, USSD code, virtual tools
• Direct contact with clients by the company randomly and find out their opinions by asking targeted questions
• Emphasis on the completion of the short questionnaire, the satisfaction level of the clients and their accurate and thorough review
• Advise clients and advise them to report possible violations and institutionalize the culture of reporting violations"
Customer club Nikan

